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On-Site Help Desk

Tired of looking after your help desk? Want predictability for your help desk’s performance and cost? But still want to keep the physical help desk on your premises? Then give Centric full responsibility for the direction and performance of your help desk with our On-Site Help Desk.

What does our On-Site Help Desk offer?

Centric ensures knowledgeable staffing, taking full responsibility for the direction and performance of your help desk. This guarantees continuity and quality. The outsourcing and implementation of an On-Site Help Desk demands a sound implementation procedure that must not take too long. The implementation procedure consists of three stages:

  • Implementation preparation
  • Implementation
  • Operation

During the implementation procedure, much attention is given to communication and information, since many people will be involved in the help desk.

Advantages of On-Site Help Desk

  • More (management) time for other core activities
  • Detailed insight into productivity by providing help desk employees with clear work instructions
  • Insight into the help desk’s cost/performance ratio
  • Transparent help desk process with control information based on clear and frequent reporting and consultation structures