Why use Centric’s Managed EDI?
“When we chose EDI, we were still a relatively small player and the larger, established EDI providers were not an option for us from a cost perspective. But the reason we are still with Centric today as users of their Managed EDI service is the personal touch, which really stands out. I sometimes have dealings with external parties of our customers’ EDI service providers, and it is not uncommon to be dealing with a call centre in the Philippines one day and talking to someone in the US the next. From department to department, they forward your call across the entire globe, and each time you have to explain your problem again.”