Remote Monitoring & Management

In the Retail Services Business Unit, the Remote Monitoring & Management department provides monitoring services and remote maintenance and support for our clients. During the performance of this work, our colleagues come into contact with the personal details of our clients' contact persons.

Why do we process your personal data?

We only use personal data when this is necessary for us to perform our work. This may be information like the personal details of our client’s contact person for example, i.e. information we need to do our job and communicate with the right person. In general, the details we hold in such a situation will be business-related personal details.

Which categories of personal data do we process?

For the purpose of assignments and reporting, we process the first name, initials, surname, gender, business address, work email address and a work telephone number or direct dialling number of our client and contact persons. In the performance of the work, we also encounter more indirect personal data, such as the computer name and IP address.

Who has access to your personal data?

Only authorised Centric employees have access to your personal data. This authorisation is given on an individual basis and is reviewed periodically.

What is the legal basis for processing your personal data?

The legal basis for processing your personal data is that this is necessary for the performance of a contract. Processing the data is not our primary goal: we process this data in order to fulfil our agreements with our clients.

How long will we keep your personal data?

We generally hold the personal data we have recorded for as long as this is relevant in the context of the contract.

Changing or deleting personal data

A contact person may change jobs or leave your company or organisation. If you let us know in good time, we will delete the details of this contact person and, so doing, prevent their further access to the Customer Portal, where applicable. We also ask you to notify us in the event of a job change, so that we can change or revoke the access rights to the Customer Portal.


15 December 2022