Remote Monitoring & Management

Within the Business Unit Retail Services, the Remote Monitoring & Management department provides monitoring services and remote maintenance and support for our clients. During the execution of this work, our colleagues see personal details of the contacts of our customers. 

Why do we use your personal data?

We use personal data only when this is necessary for the performance of our work. Think of personal data of a contact person of our customer. We need this information to carry out our work and to communicate with the right contact person. This usually concerns business personal data.

What type of personal data do we process?

For assignment and report purposes we use first name, initials, last name, gender, business address, business e-mail address and a business telephone number or extension of our customer and contact persons. During the work we also encounter more indirect personal data, such as the computer name and the IP address.

Who has access to your personal data?

Only authorised Centric employees have access to your personal data. The authorisation is arranged per employee and is checked periodically.

What is the legal basis for the processing of your personal data?

The processing of personal data is necessary for the execution of a contract. The processing itself is not our primary goal. We process this data so that we are able to fulfill the agreements with our customers.

How long do we keep your data?

We usually keep the personal data that we have stored for as long as this is relevant under the contract.

Changing or deleting personal data

Sometimes contact persons change positions or leave your organisation. If you let us know in a timely manner, we will delete the details of this contact person and thus also their possible access to the Customer Portal. Also with a change of function we ask you to inform us so that we can change or revoke the access rights to the Customer Portal.


February 8, 2019