Field Service / Implementation / Support desk

Within the Business Unit Retail Services various colleagues and partners take care of the installation, implementation, maintenance, (remote) service and support for our relations. During this work they see personal data of our contact persons and in certain cases also personal data of third parties.

Why do we use your personal data? 

We use personal data only when this is necessary for the performance of our work. These data are necessary to carry out our work and to communicate about this with the right contact person. This usually concerns the business personal data.

What types of personal data do we process?

For assignment and report purposes we use first name, initials, last name, gender, business address, business e-mail address and a business telephone number or extension. In specific situations we can also use IP addresses and other more technical, indirect personal data, but only if this is necessary for the execution of our work.

Who has access to your personal data?

Only authorised Centric employees and employees of our subcontractors have access to your personal data. The authorisation is arranged per employee and is checked periodically.

What is the legal basis for the processing of your personal data?

The processing of personal data is necessary for the execution of a contract. The processing itself is never the primary goal. We process this data so that we are able to fulfill the agreements with customers.

How long do we keep your data?

We usually keep the personal data that we have stored for as long as this is relevant under the contract.

Changing / deleting personal data

Sometimes contact persons change positions or leave your organisation. If you let us know in time, we will delete the details of this contact and thus also their possible access to the Customer Portal. Also with a change of function we ask you to inform us so that we can change or revoke the access rights to the Customer Portal.


February 8, 2019