Swedish speaking Service Desk Agent

Key Responsibilities

• Quickly solving issues or work arounds, advising the next operator of possible solutions and distributing tickets;
• Taking calls, registering, monitoring, categorizing and accurately filling in all required information;
• Informing customers about the progression of tickets and linking them to the internal IT organization;
• Creating and maintaining knowledge items, work instructions and manuals for customers.

Requirements

• Swedish language – not lower than C1 level;
• English language - not lower than B2 level;
• Active Directory/Exchange administration;
• Knowledge of Windows 10, Office(365)+CRM-add-ins and familiar with Citrix;
• Knowledge of hardware: notebooks, desktops and android/iOS smartphones;
• Knowledge of networking fundamentals;
• Preferred: ITILv3 Certified, etc.
  

Personal Competencies

• Professional and trustable with the customer;
• Social, friendly, attentive and patient;
• Autonomous, diligent problem solver, passionate and dependable, initiative and responsible;
• Eager to learn.

What we offer

We appreciate our committed employees and we complement that with a commitment of our own - our benefits package. We care about your wellbeing, work life balance, education and we celebrate our milestones. Our benefits to employees include:

• Additional health insurance – we care about your health.
• 3rd pillar pension funds – we care about your future.
• Accident and travel insurance – we want to support you in unexpected situations.
• Additional vacation days – we understand the importance of your rest.
• Employment anniversary bonus scheme – we are grateful for your commitment.
• Trainings and certifications – we care about your personal development.
• Birthday vouchers – we want to make you happy.
• Team building events – lets have fun together!

About Centric

Centric Lithuania is located in Kaunas and plans to employ 200 specialists over the next three years. The core activities of the new branch will be technical engineering, managed services, infrastructure and cloud engineering. The Lithuanian team will work closely with international counterparts in the Benelux, Scandinavia and Romania and will also become part of the service desk teams that support our international customers. Centric IT Solutions Lithuania is part of the International Centric BV which provides IT services, financial and engineering solutions and advice with more than 4,300 qualified professionals in Europe. Our corporate headquarters are in the Netherlands but we are also present in other 9 European countries.