Centric connect.engage.succeed

Provide customers with a consistent outstanding in-store experience


A contemporary in-store experience, smooth checkout process and low Total Cost of Ownership (TCO) with reliable store IT

Modern technologies help you give your customers a unique in-store experience, but leave you, the retailer, increasingly dependent on IT, so a system you can rely on is essential. To guarantee that your IT works every single time, allowing you to focus on your main tasks, choose the continuity and availability provided by Centric’s Managed Services for Retail.

Outsource your store automation to Centric and focus on what really matters: gving your customers the best possible service. We will work in the background to ensure maximum availability of your store IT, enabling you to implement store innovations more quickly and keep your TCO low. You will also be assigned a single point of contact for your entire store automation, making everything simpler and more transparent.

Maximise the availability of your store IT with our Managed Services for Retail 

Your benefits at a glance


A modern retail experience for every customer

A modern retail experience for every customer

State-of-the-art hardware for a smooth checkout process

State-of-the-art hardware for a smooth checkout process

A store that works time and time again

A store that works time and time again

Greater availability and improved security

Greater availability and improved security

A low Total Cost of Ownership (TCO)

A low Total Cost of Ownership (TCO)

An excellent Service Desk with fast response times

An excellent Service Desk with fast response times

‘Remote service’ for ‘Break and fix’

‘Remote service’ for ‘Break and fix’

Available in Belgium and other European countries

Available in Belgium and other European countries

  

Managed Services for Retail: automation means efficiency

Our Managed Services for Retail ensure that tasks are automated and managed remotely wherever possible, so as to maximise your store automation’s availability and reduce your TCO. The application of smart technology, service automation and effective tooling directly reduces the number of service calls, while fewer disruptions and quicker resolution of issues improve your customer service.

Managed Services for Retail components

  • Retail Service Management
    We manage and maintain your store automation. You have insights, the ability to manage based on availability and a low TCO
  • Retail Deployment Services
    We ensure that equipment is rolled out quickly and smoothly in your stores.
  • Retail Managed Services
    We use service automation and remote maintenance to prevent or resolve disruptions. Our English-speaking Service Desk is available both for in-store users and head office staff.
  • Retail Maintenance Services
    In the event of a disruption that cannot be resolved remotely, our experts will soon be on the scene to fix the issue quickly and efficiently. We also have multiple local warehouse and drop-off/pick-up facilities for replacement equipment.
  • Retail Central IT Services
    If you prefer, we can take care of all your IT services for you. Our unique eXperience Level Agreement makes performance levels transparent and guarantees a top-performing IT environment that can adapt to changes.