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Service desk services

A service desk is of crucial importance for supporting your employees in the use of IT resources. A knowledgeable service desk quickly solves your employees’ IT problems and handles requests in a satisfactory manner.

You can turn to Centric for a variety of service desk services:

  • Analysis of your service desk
  • Set-up of your service desk
  • Skilful staffing of your service desk

Remote support from the Centric Service Desk in Oostkamp. You yourself decide which service is best suited to your organisation’s needs. For example, with the ‘omniservice’ option you can ensure that you have quick access to IT professionals. Whatever form of cooperation you choose, you can always count on IT professionals with the right knowledge and experience to provide you and your users with optimal support.

If you want to establish specific agreements regarding the level of quality and the administrative services or solutions to be supplied, then we will be happy to lay these out in a Service Level Agreement. These agreements are clear, measurable and controllable.