Service management
After the completion of a project, the guarantee obligations for the constructed buildings and installations still apply for many years. For the systematic maintenance and management of these projects, the Centric Building Solutions offer you the CS Service module, a specialized module that goes beyond registering and following up complaints related to the building or installation project.
This solution aims at both planning and execution of all types of service activities and also offers you extensive possibilities of fixing and invoicing contracts with customers. The objects managed by yourself are registered in detail and a periodic maintenance scheme can be linked with each part.
The various modules of CS Project and CS Service are integrated on different levels, which results in an important surplus value for project-steered companies like installation companies with an after-sales service division.
With CS Service the internal workflow of an intervention is streamlined, so that the chance of making mistakes is nil. The different contract types can be managed in a simple way via the wide variety of possibilities, so that the basis of a customer-oriented follow-up is ensured.
The graphical planning gives the persons in charge a clear survey of the work orders to be planned, the planned work orders per customer and technician. The simple method of working with which the user operates the planning board results in more efficiency and a better service to the customer. While planning, you can take into account the travel distance, the availability and knowledge of the technician concerned.
CS Service also disposes of a mobile application namely CS mobile which allows technicians to receive, view and process their planned work orders at a distance.