You want your critical applications at your disposal day and night, but do not want to worry about the way it is being realized ? You really do not want to deal with ever-changing and complex techniques and whether your IT department has the required capacity and quality to ensure continuity and availability of your IT environment? Then, the SaaS solution matches your needs.
'Software as a Service' or 'SaaS' means in fact that Centric provides you with business applications remotely accessible.
The installation, configuration, monitoring and maintenance of the systems, the management of security, authorization and authentication are centralized at Centric.
You work with these applications like they are installed at your premises.Thanks to this additional flexibility, you work more efficiently. This SaaS model offers you attractive benefits.
Secure and reliable environment
A modern IT infrastructure design, setup and maintenance is expensive and time consuming.
Centric is equipped with a well-conditioned System Management Center where your applications and databases are deployed and managed in a "state-of- the- art” IT infrastructure. The access to these applications is based on modern communication links.s a customer you do not have to worry about the ever changing demands applied to such IT environment.
We guarantee continuity and availability and make your life much easier.
For example, based on your Software Maintenancegreement, Centric cares for regular updates and for the implementation of new stable technologies and applications.
Furthermore, the system and database management is orchestrated in the center, so that the infrastructure required for your applications is always optimally adjusted.
Finally, the required logical and physical measures are applied to ensure the safety of the infrastructure and the integrity and security of your data.
Experienced and skilled Professionals
By choosing Centric, you are assured of ample knowledge and experience of an enthusiastic team of specialists who take care of system administration of your applications as their primary duty.
They make use of (real time) monitoring tools to proactively monitor the infrastructure, making it possible to prevent potential problems by early identification of it.
Thanks to the efforts of our professionals, it is no longer necessary to maintain the technical knowledge and skills of your own IT department in that domain.
If desired, as an option according to your maintenance contract, you can get some of your applications always available (24x7).ll you need is a workstation with a connection to our System Management Center. In an ever-increasingly mobile society, SaaS is therefore an increasingly interesting option for you. By enhancing the usage of the applications, the required infrastructure of Centric shall grow as well.
Agreed Service Level
The moment you choose to work with Centric, we put all the Service Level Requirements defined with you in a Service Levelgreement (SLA) document. This covers, for example, agreements on the availability of the system.
We put customer satisfaction above being compliant with SLA only, because we have found that meeting SLA does not always lead to customer satisfaction.s a customer you remain obviously in charge over your own functionality.
When considering the outsourcing of your applications management, analyse carefully the costs and benefits. If you want to get the arguments to convince your management about the best solution, Centric can support you for this. The costs are known in advance, clearly presented and so easy to handle.
With the SaaS-model, you subscribe to a Centricpplication Service and pay a fixed rate for an agreed period of usage.
By doing this, your (medium) long term costs will become directly transparent and you will be relieved from the recurring need for investment in new hardware.
We are ready to convince you of theSP-model financial benefits.
Experienced and Proven Service
Centric has about thirty years of experience when it comes to outsourcing.
Many organizations use the high quality services that Centric System Management Center offers to their full satisfaction.
One Contact Point
Centric is committed to service quality and high customer satisfaction.s a customer, you will have periodical meetings with a Centric Service Delivery Manager.
Based on reports prepared by Centric, you will check along if the predetermined targets are met.