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Field Service Management

With CS Service you can manage your installed base, draw up customer-specific contracts, plan preventive maintenance, manage work assignments, communicate with your technicians remotely and generate invoices for contracts and work assignments to be billed.

CS Service is specially designed for the service departments and call centres of trading companies and producers of capital goods such as office machines, medical equipment, electrical appliances and tools.

Your advantages:

  • Efficient handling and monitoring of your service processes;
  • The extensive contract functionality supports any desired level of service;
  • Graphic scheduling board based on technicians’ and customers’ profiles;
  • Direct performance overview on all levels;
  • Full integration with accounting, sales administration, CRM, MS Office and reporting tools;
  • 24/7 registration of outages and malfunctions;
  • Mobile communication with your technicians.

In other words, CS Service, together with CS Trade, CS Finacc and CS Contact, forms a complete solution for service providers.