Centric connect.engage.succeed

Remote Help Desk Services

Remote Help Desk Services make it possible for Centric to support you remotely, from our Customer Care Centre in Oostkamp. We can offer you support through a variety of formulas:
  • With Remote Help Desk Support we can provide you with support 24/7, ensuring a high solution ratio. 
  • With Stand-by Support, we can offer you support 24/7 during the hours that are less profitable for you.
  • With Overflow you can opt for additional assistance whenever your capacity doesn’t suffice. 
  • With Call Intake & Dispatch, we patch all your calls through to the appropriate person for handling.

The following applies to all types of support:

  • High quality of assistance, so users are helped in a friendly and satisfactory way.
  • Efficient set-up, you pay for the performance that we deliver.  
  • We offer all support in the following languages: English, French, Dutch and German.